Shipping Information

If the package hasn't gone out yet, we can absolutely make the changes. Email us at: support@tarotmasterguide.com or use our contact form. We ship very quickly on weekdays so please message us as soon as possible, and we still can't guarantee we will catch it in time.

If the package has already gone out, we would suggest contacting the carrier to request re-routing the package. If they are unable to complete that request, and it is sent back to us, we will send it to you once we receive it back. We regret adding in that you may have to pay to have it re-shipped if it was your error.

We process and ship out orders within 1-2 business days. Monday thru Friday.

Once your package is shipped, we send tracking notifications to the email or phone number that you provide us. You should also get an order confirmation soon after you purchase to the same email address.

If you don't receive an order confirmation:

1. Please check your spam folder - and mark our emails as "not spam". This should ensure you get the proper notifications going forward.
2. If you paid with PayPal, the email address you used to sign in will receive the order confirmation and all further emails.
3. You can login to your account and the tracking number will be available in your account.

Otherwise, feel free to email us and we can take a look!

Sometimes there is a delay between us sending the shipping company your tracking number and getting that data on their site. and sometimes for whatever reasons, the shipping company doesn't update the tracking info. If you are still having issues, please contact us.

This can happen for a few reasons.

1. The package has been waiting at the post office for you for an extended period of time, but was never picked up.
2. The address given to us was incorrect.
3. There was an error from the carrier.

For the first two cases, as a customer, it is your responsibility to follow the status of your packages, as well as give us correct address information.

Please keep a close eye on your tracking numbers and the email notifications from us, so that you can monitor packages when they reach your area. If packages are not picked up in time, our shipping carriers will return the package to us.

We regret to inform you that if you'd like the package to be reshipped after it returns to us, you are responsible for additional shipping charges. You may also choose to receive a refund for your items minus shipping the cost of original shipping.

If the UPS or USPS made an error, please contact them directly to file a claim.

To protect your order against loss or theft, Shipping Protection at checkout. You'll see information on the bottom of the checkout panel.

When you add Shipping Protection, you receive 100% money back or replacement. You can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. Just contact us asap, and we will handle the rest.

Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days has passed from expected delivery date and 20 days for international.

Shipping Protection is a premium package protection for your online orders. When you add Shipping Protection at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. You just need file a claim with us by contacting us and we do the rest, it will be reviewed for approval for a reorder or refund within 24 hours.

We ask that you to be mindful of anywhere packages have been left. Check on your doorsteps, with your neighbors, and the local post office as well. After that, we may not be able to help you.

Please note that sometimes in the case of international packages, when a package says it is delivered, it is actually waiting for you in the post office to be picked up upon payment of customs fees.

We do not offer protection for lost packages, but if you insured your package with Shipping Protection, you'll be able to file a claim and get either a refund or a reshipment of your order. Please contact us, and we will handle the claim.

If you have checked your tracking number and it says delivered, you are going to have to contact the shipping carrier directly to get more updates. At this point, it is out of our hands and it's the shipping companies responsibility.

We suggest asking your neighbors to start, and perhaps building management if you live in an apartment complex. It may be that simple - as many of our customers have found their packages that way.

We do not offer protection for stolen or lost packages, but if you insured your package with Shipping Protection, you'll be able to file a claim and get a refund or a reshipment of your order. Please contact us and we will handle the claim for you. support@tarotmasterguide.com

To protect your order when your package is damaged during shipping, add Shipping Protection at checkout. When you add Shipping Protection during checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours. All you need to do is contact us and we will do the rest.