Refund Policy

Memberships or Subscriptions, Digital Products

There are no refunds on memberships, subscriptions or digital products. You can cancel the membership at anytime and you will have access until the end of the duration.

Tarot Decks and other items

You have 30 days to return an item, however, we unfortunately cannot take returns or exchanges on any items whose plastic wrapping has been opened, or any digital items. The cost of shipping is non-refundable.  You are eligible for a refund if all of the conditions below are true.

(1) It is less than 30 days from the date your received your package
(2) Your purchase is unused and in the exact condition that you received it
(3) Your Purchase is in its original packaging (Open items cannot be returned)

If the above conditions are true you may contact us via e-mail to receive a refund authorization and a return address to ship the returned item.  Under no circumstances will a refund be issued for items that do not have have a prior e-mail authorization from Tarot Masterguide.

When you receive a Return Authorization you may pack and ship your items back your items to the provided shipping address that we provide you.  Shipping costs for a return back to us is the sole responsibility of the customer. 

Please return your items to us through a postal service. Choose a prepaid, insured, traceable delivery service and mail your package. We are not responsible for lost packages should you choose to ship without a tracking number.

*International shipments: For international shipments, when you ship a return, please indicate on package “RETURN, NO DUTIES” or your package will be returned to you.

 

Refunds


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and your refund will be processed, and a credit will automatically be applied to your original method of payment. The original shipping charge is not included in the refund amount.

If you'd like to initiate a return, please message us at support@tarotmasterguide.com or our contact form and we'll help you out.

Frequently asked questions

One of my cards came damaged or missing

Sometimes, during the printing process, some cards might be misprinted or damaged. In the case of a defective card, please contact us at support@tarotmasterguide.com. We will immediately send you a replacement card at no cost. Please also include your order number.

Sometimes, during the printing process, some cards might be misprinted or damaged. In the case of a defective card, please contact us at support@tarotmasterguide.com. We will immediately send you a replacement card at no cost. Please also include your order number.

I need to cancel my order, what should I do?

All cancellation requests must be received immediately, however we can't guarantee we are able to cancel the order.

Email us at : support@tarotmasterguide.com or use the contact form.

Please understand we can only do this before your order starts processing.

We work very hard to ship our items out as soon as possible, we may not get to your order in time. Otherwise, we are very happy to accept an unused product as a return after the product reaches you - if this is the case please read our return policy above.


All cancellation requests must be received immediately, however we can't guarantee we are able to cancel the order.

Email us at : support@tarotmasterguide.com or use the contact form.

Please understand we can only do this before your order starts processing.

We work very hard to ship our items out as soon as possible, we may not get to your order in time. Otherwise, we are very happy to accept an unused product as a return after the product reaches you - if this is the case please read our return policy above.


My address is incorrect, what do I do?

All change of address requests must be received immediately, however we can't guarantee we are able to update the order in time.

Email us at : support@tarotmasterguide.com or use the contact form.

Please understand we can only update the address before your order starts processing.

We work very hard to ship our items out as soon as possible, we may not get to your order in time. Otherwise, we are very happy to make an address change.

However, if we cannot and your order is shipped, please contact the shipping carrier to re-route the package. If they cannot help you and if the package is returned to us, at that time we can re-send it to you. Unfortunately you will be responsible for the additional shipping charge.

**Please note: Shipping Protection is not responsible for customer errors on the address, if in the event the package is not recovered.

All change of address requests must be received immediately, however we can't guarantee we are able to update the order in time.

Email us at : support@tarotmasterguide.com or use the contact form.

Please understand we can only update the address before your order starts processing.

We work very hard to ship our items out as soon as possible, we may not get to your order in time. Otherwise, we are very happy to make an address change.

However, if we cannot and your order is shipped, please contact the shipping carrier to re-route the package. If they cannot help you and if the package is returned to us, at that time we can re-send it to you. Unfortunately you will be responsible for the additional shipping charge.

**Please note: Shipping Protection is not responsible for customer errors on the address, if in the event the package is not recovered.